Excellent company. Very professional service. Bruce is outstanding. Very helpful

09/03/2024 Once again we found we needed a plumber asap and the Hansen company was just who we needed. They came out fast and had our problem fixed within the hr. Thank you Hansen for your prompt and efficient work. Definitely will be calling again as a non emergency call lol. Adam & Tammy Stroh

Great service!

The customer service was above friendly and helpful, scheduling me the same day I called. Once the two technicians arrived they instantly determined the issues and had them resolved and replaced within an hour. Great experience and great company.

Bradley K. and his team did a great job installing my new Furnace and Air Conditioning system. They all were very professional and thoughtful. Explanation of everything was very clear and helpful. Also very clean. Highly recommend.

We had a new water heater put in by Bruce and he was great! We have worked with Hansen for many years, that are the best at what they do.

Shawn was very courteous and thorough. Hope to see him again.

They did an awesome job fixing my plumbing problem. Very professional and efficient. Highly recommend to call these guys if you want it done right

Bruce did an amazing installing our new water heater! He also was a huge help with our kitchen sink a year ago. I will definitely reach out to him again if I ever need anything else repaired or replaced!

I cannot recommend Hansen Heating and Plumbing enough. Brad was our point person and he was so knowledgeable and incredibly communicative from day one of our large plumbing and HVAC project when we added a bathroom and finished space to our home. They gave advance notice of their arrival, showed up on time, always left the space clean, and clearly explained answers to our questions. Brad, Shane, Eric, and Bruce (and their office staff) were top notch professionals who did a beautiful job with care and respect every step of the way. I would absolutely work with them again.

Polite and friendly service.

Bruce Jensen did a great job and communicated very well.

It's great to know that there are good, trustworthy companies available. My wife and I went from a horrible experience Wednesday when our combination alarms went off & would not stop after replacing the batteries, to a wonderful Saturday. Fire department came out Wednesday, called Nicor and they both tested our house after having us evacuate. They both found low levels of CO & the Nicor tech found our gas system had a slow leak. Our regular plumber came & didn't have any test equipment to find the leaks. We called Hansen Heating & Plumbing and they came out the next day & found 7 leaks! A crew of 3 arrived Saturday morning and not only fixed the 7 leaks, they found two more for a total of 9! Each crew member was friendly, competent and thorough right down to sweeping the garage floor after completion. We are very thankful & will recommend Hansen Heating & Plumbing to our entire neighborhood & anyone else who requires excellent heating, air conditioning or plumbing service.

As always, Bruce was on time and prepared to service my home. Whether it is a heating, air conditioning or plumbing issue Hansen Heating & Plumbing is always knowledgeable and trustworthy.

Hansen is one of the best companies we’ve ever worked with. From regular maintenance visits to installation of a tankless water heater, ductwork for basement heating, new shower installation, sump pump replacement, toilet repair, and more, every encounter with their friendly and experienced technicians has gone flawlessly. The office staff has always been responsive to our needs especially when there have been emergency situations to get scheduled quickly.We can’t recommend them enough.

Hansen Heating & Plumbing is the best. All their servicemen are knowledgeable, helpful, and courteous. Office personnel are friendly and helpful also. Have been with them for years. Will never change. Highly recommend Hansen Heating & Pluming.

Hansen Heating is a great company to do business with. Their techs and knowledgeable and very professional. Their customer service is exceptional. I find them very easy to work with. I would recommend them to anyone.

I have had two recent experiences with Hansen, one to fix my water heater and another a few days ago, at the start of this current heat wave, to figure out why my air conditioner had stopped working. Hansen sent one of their technicians, Eric, over within 20 minutes from the time I called, as an emergency appt, because of the heat and the fact that I'm 81. Eric was able to figure out and fix the problem within an hour. My air conditioner is 17 years old and I was also impressed that Hansen did not try to sell me a new air conditioner. Janice Miller Sun City Huntley

Hansen has always treated us fairly. They are professional and quick to respond when you need them! Recommend this local business

Very professional and so appreciated here same day I called ..

Tech Arrived on time and performed thorough AC tuneup. Very professional and reasonably priced. I appreciate conversation and friendly advice.

I've used Hansen for years because they are good at what they do, friendly and clean. They schedule and call ahead. They are proactive to foresee potential problems to avoid more expensive services. I've gotten to know their technicians personally and they know me and what I expect. I give Hanson a strong recommendation.

Eric with Hansen plumbing did an excellent job getting all my appliances checked out, up and running again! Thanks for all your help, as always!

I have used Hansen for heating and cooling services for ~20 years. They replaced an outdoor faucet this afternoon and it works great! I highly recommend Hansen!

Very friendly and very thorough!! Would highly recommend!

Called because of a rather unique water sound/noise (seemed to be related to plumbing) and was able to get an appointment for day and half out. Bruce came as scheduled, checked out the randomly occurring noise, diagnosed the problem and made the repair. Strongly recommend this team, from owner to office (thanks, Kathy) to repairmen (thanks, Bruce)! Great service!!

Hansen has been our go to company for years for heating and air conditioning. They are professional in service and reasonable in costs with all their work. Their service representatives are friendly and helpful, always ready to go above and beyond. A great company!

We have Hansen out to our business twice a year and they are always on time, professional and do a great job. I never have to worry about things being done correctly. In fact, I don’t even feel the need to be there anymore when they are working. I just know it’s going to be done right! I highly recommend them!!

We have made some major purchases from Hansen Heating in recent months, including a new water heater and an HVAC system. At each phase of the process Brad, Sean, Eric and the rest of their team have answered our questions and kept us informed. The work was done in a meticulous and timely manner. We would wholeheartedly recommend their services.

A very reliable plumbing company. I was notified when they were going to arrive and they showed up on time. Bruce does excellent service work. I 100% recommend Hansen Heating and Plumbing for all of your heating and plumbing repairs.

They were very thorough & took the time to answer any question we had, very clean after themselves, over all fantastic job well done. Highly recommend this company! Adam & Tammy Stroh

Excellent job. Bruce was dedicated and personable. We will use Hanson’s again. Brad Hawk

I spoke to Brad first. He assessed my situation. Bruce Jensen came and was very efficient and polite. Told me the issue and moved on to rectify the situation. I was more than delighted with the service and professionalism!! I would definitely call them again.

I have been working with Shane and Brad for over 5 years now, and I have been beyond happy with EVERY project they have done for me. I’ve used them for both my home and my business. This is a top notch business with top notch employees.

Hansen service request was quick. and excellent work

Great service !! Bruce was very professional and did an outstanding job. Give the service 5 stars !

Thank you so much for being on time, fixing the problem efficiently and being kind and courteous with reasonable pricing.

I’m working on a short time frame, being at a newly purchased hime and then back to my other home while I await closing. Hanson’s was able to work with my schedule and conferred with painters on-site during toilet replacement. When painters discovered a faucet leak in the garage, Bryce was able to fix that immediately. Professional and knowledgeable. Askedusrfu Questions as work progressed. So pleased. I would seek Hansel’s help again if needed a heartbeat.

We were very pleased with Hansen Heating & Plumbing. The work was completed right after we received the estimate and the price was very fair. I will look no further than Hansen for future plumbing work.

The best customer service I have ever received. They accommodated their schedule to my needs, and the price was reasonable. They will always be our plumbers, and I will recommend them to friends and family.

Excellent company and people!!

Bruce explained why the furnace was not working properly. He thoroughly cleaned the furnace and water filter for the furnace, and replaced the filter.

Love this company! Locally owned and operated family business, friendly, prompt, courteous and the techs who do the work are the best. You won’t be disappointed.

Hansen Heating & Plumbing were very professional and provided detailed information regarding our furnace and plumbing. We are new to the area. Bruce was very professional and courteous. He took the time to clean the unit but also showed us what were the critical areas of the furnace and water shut off valves. I would highly recommend Bruce and the Hansen team.

Hanson has always been very responsive and professional. Bruce is great guy who does quality work.

100% 5 stars for Hansen Heating & Plumbing! So pleasant to deal with, everyone from the girls in the office to Bruce who does great work. Thank you again!

Work was done neatly and quickly. The technician was very professional and was very accommodating to answer several questions I had related to my plans to finish my basement.

Called with what I thought was a minor problem with my 2 year old water heater and was told a technician would be by shortly. Bruce arrived an hour or so later and immediately diagnosed the problems and went about the repair. He was very courteous and professional and cleaned up with suggestions for further actions to consider. Would strongly recommend Hansen for HVAC concerns.

Bruce was my technician and he was absolutely great. I'd recommend Hansen Heating & Plumbing (and especially Bruce) to anyone and will definitely use them again in the future.

Bruce did a great job on replacing the water heater. Prompt and no issues at all. Thanks

Always good service! Prompt and friendly Bruce is the best!!

Very pleased with Bruce. He took the time and answered all my question's. Highly recommend your company to my neighbors.

terrific service

I got home from work last night and realized we had no hot water that our pilot light was off on our water heater. Hansen Heating and plumbing was referred to me, I called this morning at 7:00am, left a message. Got a call back in 20 minutes and the service tech ERIC was here in an hour. He was very pleasant and caring, fixed our problem, and we now have Hot water. Great job Eric !

Hansen has quickly become the go-to for plumbing help. They are fast, very professional and knowledgeable. They have serviced our business with both large scale and smaller scale issues.

Had expansion tank to water heater replaced by Bruce and he provided outstanding service and is very knowledgeable. He explained what the problem was and what he was doing and also gave us tips on how to maintain/check the expansion tank and valve.

Bruce provided excellent service on our hot water heater. He was very courteous friendly, and took his time answering any questions we may have. He asked to see if we had any other HVAC problems that he could help us with.

Bruce has been servicing our furnace and air conditioner for the last four years. He has done an excellent job each time. He is an amazing asset to your company. And a shout out to Kathy in the office...she call when she said she would call and scheduled another appointment on another matter the same day. Hansen Heating & Plumbing will continue to get all my business. Thanks.

Very honest and want to do the right thing for the customer! Super helpful!

Hansen Heating & Plumbing has the greatest techs. They are polite, informative and know the business. I love dealing with them

Been using Hansen for years. And will continue to do so. Always knowledgeble, efficient, friendly, and will answer all of our questions no matter the topic. Five stars. Every time.

Bruce did an awesome job of fixing a leak in my water pipe and a leak in my furnace pipe that were caused by me. Learned a lesson the hard way. Bruce was professional and patient. A big thank you!

Bruce is great to work with always looks out for the customer

Plumber diagnosed the problem and fixed it and found a change in filter that was needed and supplied it as well. Well done by friendly plumber.

Hansen is the only HVAC company I trust for our tune ups etc and Bruce is the man. Always helpful, professional and kind.

Had a problem with my whole house water filter. It wasn't an emergency, so I set up an appointment. Tech was on time and solved my problem in 15 minutes. Very pleased.

Eric came out today to clean our dryer vent as required by our HOA. From scheduling, to response time, to service and price, 5 stars for Hansen Heating and Plumbing!

Used Hansen Heating and Plumbing a few times now. Always a good experience. Quick response, friendly staff and quality work.

I have been using Hansen HVAC Plumbing for about 8 years. They are professional, responsive, and friendly. Specifically, Bruce has been my tech, is very professional and thorough. I like that knows me, my house, and my system. He knows what to do, and takes care of my HVAC very well. Thanks, Hansen!

Very professional, clean and thorough! Definitely will use them again

Excellent experience, great service representative, VERY PLEASED!!!

When I called the office, Cathy was very pleasant and helpful. The owner Shane came out that day to give me a quote to replace my hot water heater and explained everything very well. Eric and Bruce came out to do the installation and did a very neat and professional job. I would certainly use Hansen again.

During our recent heat wave, 8/23 & 8/24, my central AC unit was not cooling properly. I called them the afternoon of 8/24 and they had a technician at my home in about 90 minutes. I was pleasantly surprised by that. Eric was professional, courteous, explained the problem to me very well and had the problem fixed quickly. I love this company and their staff. I will continue to use them for all my HVAC needs.

Hansen’s always does a great job. From the phone call to the work they do, they want to do their best for you. I’ve had them for 8 yrs because of their friendly, professional and quality service.

Brad saved us !! Came out asap to install a new capacitor ! Of all days for our AC to go out 😔 Thank you for excellent customer care 💯

AC went out at night and Hansen was there by 9 and had our house cool again by 9:30

Hansen was truly dependable. Said what they would do when they would do it and were a pleasure to work with.

We have used Hansen Heating and cooling for around 15 years. Air conditioning furnace water heater and they have been awesome. Bruce comes out and he is terrific . Right on schedule . He will also come out for emergency

I'm having a vent put in for a bathroom exhaust fan. So far everyone has been timely and professional.

Bruce was on time vey professional took good care of our problem with our plumbing did it in a timely fashion cleaned everything up there was no mess the bathrooms were left clean as when he got here . very nice worker was helpful and cant say enough about how nice he was

Sean was so nice, professional and efficient in checking out my AC system and other concerns I had with birds making nests in vents.

Great company! Very easy to work with. Would highly recommend them. Plus they have great service😊

Always excellent service... 😊

I wanted to acknowledge a great experience we had with Hansen Heating, Plumbing & air. An issue was called out on a home inspection that we needed to correct before the sale of our home could close. I called to schedule an appointment and they were able to work us into their schedule. An appointment was booked. Bruce was our plumber. He arrived on site during the window of time provided. He called prior to his arrival to confirm we were ready. He explained everything he was going to do. He completed the work as he described. He cleaned up the area completely when the job was finished. We highly recommend Hansen and appreciate the work Bruce did for us in our home.

Great service and communication. Highly recommend!

Great service !!

Hansen Plumbing was here on an emergency call today, 07/03/2023, for a bad ejector pump. The pump needed to be replaced which the techs were able to do immediately. Brad was also able to diagnose a hot water tank issue I was having, in addition to the ejector pump problem. I had been waiting for a call back from the original water tank installer, but no call came. Brad confirmed with Rheem my hot water tank and parts were still under warranty, he located a replacement tank and will be back on Wednesday to install the new tank. I am very happy with the work that was done, and with the expertise and professionalism of both techs. I was in the market for a new plumbing company and think I’ve found it!

We had water coming from under the toilet. Bruce pulled the toilet, installed a new wax ring and re-set the toilet then added a new braided stainless steel supply line. All work was done quickly and the work area was left spotless! As always, a job well done!

Always excellent service. Thoroughly explains what was done and problems found. Very professional, friendly, honest and they do great work.

Great crew. Very personable and kept us informed.

Kathy was so accommodating to our schedule and was able to get a plumber out to our home in a couple of hours. I can't thank her enough. Eric was professional and thorough with his assessment of our issue. They are a good family company that has always cared about their customers, especially in Sun City!

From the first phone call to arrange an appointment for a semi-annual HVAC maintenance, to the completion of the inspection, I have experience outstanding customer service with Hansen Heating and Plumbing. They are pleasant, honest, knowledgeable, professional and kind. Today was my second inspection with Hansen after being a long time customer of another company that sold it's business without informing any of their clients and having a very negative experience with the new company that purchase it. Today Bruce was the technician that did the inspection. He took the time to explain some very helpful information that will make my system run more efficiently and save on my heating/air conditioning bills. He respected my home and left everything in the condition he found it in. They have a fairly priced semi-annual maintenance plan which I subscribe to. My house is almost 16 years old, I am the original owner and I have only required minor repairs on my heater fan. Maintenance twice a year is vital to keeping things in working order and Hansen is very good at that. I have never felt any kind of "hard sell" to purchase any extras and when I inquired about some add ons to my system I was given the costs I requested with no push to purchase, just the facts about what those add ons would and would not be able to accomplish. Thank you for your honesty and thank you for making me feel comfortable allowing you into my home.

We use Hansen for all our A/C & Heating needs. Professional, Great Customer Service, Quick Response Time...and Reliable! We know we're getting top notch service with Hansen. : )

Always professional and well done!

I called yesterday and was able to get an appointment today! Once again Hansen employees are pleasant and professional. The plumbers do great work. Bruce gave me a couple of options to make and did not treat me like a dumb woman as so many professionals do. I totally recommend Hansen Plumbing

Hansen always does quality work, is always responsive and on time. They are our go-to for plumbing needs.

They were very polite, quick and professional.

We have used Hansen Heating and Plumbing for several years. Service has always been great.

Brad replace the draining system under the kitchen sink, because it did not have the correct pitch. He also installed a kitchen and a bathrooom faucet

Exceptional service, expertise, and professionalism with great execution. Wonderful to work with!

Called ahead of scheduled visit, arrived on time, techs were clean and professional

Called after normal hours because furnace was not working and it was cold out. They had several emergencies that night but said they would be out. Tech called to let me know when he was on his way. Fixed the furnace! I was so happy as I had just moved in. Very pleasant explained & showed me what happened. Will definitely use them for their regular maintenance plan.

Great service

Chris was amazing he got my pipes together and was amazing a professional and didn’t break my bank if you are having a problem call them! Amazing only plumber

Repaired our toilet that had sprung a leal. Did the job quickly, were very friendly and didn't charge a fortune. Will use them again if needed.

Called Kathy this morning at Hansen. She told me they would come out in the afternoon. Brad and Eric showed up 30 minutes ago and had my drain flowing like never before. Very professional and clean. Gave us great advice and were very helpful. The price was right. I will use this company for all my heating, air conditioning, and plumbing needs. Thank you very much Hansen!

On New Year's Eve we returned from a vacation to find our boiler had died. It was 10pm, and we were unsure what to do. Our boiler is very old, and had a sticker in it that said Hansen installed it some 30 years ago. I decided to call them because of the sticker. The boiler repair guy, Mike, did an excellent job. As my wife took our kids to a hotel to warm up, Mike examined the boiler. He concluded he could not fix it until a few parts came (and it was a holiday weekend), but offered to give us a few space heaters from the shop to keep our heat safe while we waited. Over the next few days he kept in contact with us, and when the part came he got the boiler going quickly. He asked us to keep the heaters a few more days just in case, but they were no longer needed. Mike did excellent work and communicated well. We were very blessed by his work and kindness.

It did not matter how much we cleaned our home, we kept getting dust build up, low air flow, and our heating bill was nearly 80% higher than our neighbors, and our 4 year olds allergies and breathing have been terrible. We called multiple companies for a resolution for our issue and Hansen Heating & Plumbing gave us a great price and if you ask me we got more than what we paid for. Bruce Jensen and another service man, I believe his name was Craig, arrived on time (actually 10 min early) which is on time by my standards. Their greeting was extremely pleasant, and even used Covid protocols without asking our preferences. Bruce heard and addressed all our complaints with our HVAC system. Communication with us was spot on, always notified us prior to equipment usage. They were clean, professional, and empathetic to our needs. All we asked for was that our ducts be cleaned. WOW! They were a mess, and they did a amazing job. They pulled out all sorts of things, construction materials, childrens play toys and a stuffed animal!? Bruce also advised us about our filter use. I always buy the top of the line filters, when apparently is way too much for our system. We were literally causing blocking of air flow, and causing our system to keep running. They also pointed out issues they noticed with our toilet installation that has caused water damage, found a gas leak we were unaware of, provided us with the proper information to get us back on track with our home. They made sure everything was clean before they left and made sure to address all our needs. It has been just over a week since we had Bruce and Craig here, our air is cleaner, our sons breathing is better, and we received notification that our energy use has significantly dropped. I could not have had better service. Ill never use anyone else again! I hope this helps you make your choice! Hansen Heating & Plumbing is the only choice for your home, it is mine!

Who do you call when its 103 degrees out and your AC stops working? HANSEN HEATING AND PLUMBING! Kathy was extremely friendly on the phone and had Mike out ASAP! Our AC was fixed and we feel cool again!

We called after hours as our water heater was making this terrible loud noise. Mike was the person on call. He was very courteous and professional. He checked everything out and told us our motor is broke and even showed us what exactly was broke. He said he could go to the office to get a new one (it was getting late); we said we could wait until the next day. He shut the water heater off. The next day he was here to install the unit and apologized for not getting to us earlier in the day. We told him that we knew they were all busy and not to worry. Mike proceeded to take the old one out, and would you believe Brad and I believe it was Bruce who showed up. They came to help him out so the job would go quicker. Now that IS SERVICE! This company definitely knows what customer service is!! Thank you all Bobbi Manka

$70 first visit, $965 second visit (smart valve with 30 day warranty), less than 30 days came back with 2 guys, over a couple of hours, nothing. A couple weeks after the "30 day warranty", faulty smart valve that was $965, another $150 charged for what? Very bad customer service regarding the extra $150, they were already out within the 30 days, and were unable to figure it out. I shouldn't have been charged.

Awesome as always Excellent service

I called Hansen for my 94 year old dad when he had a leak in his master bath. The person who answered the phone was friendly and professional. She said that she would check to see who was available to help. She had Bruce call me and he came right over. Bruce was friendly and he got the job done at a fair price. I'd definitely call Hansen in the future!

Excellent service and very polite tradesman. Followed Covid19 cdc recommended protocol.

Very professional . Love that co.

Sump Pump and ejector pump went out and flooded our basement. Called Hansen to see if we could get someone to come out in the next day and they had us covered a few hours later. Bruce came in, very professional and was able to give us an estimate and replace our equipment within a few hours. thank goodness because that night it rained twice as much.

Every time I have a plumbing job Hansen is always my go-to! They are knowledgeable, courteous, and reasonably priced.

Excellent service and reasonable prices. Thank you Brad!

Had a great experience yesterday when they came out to inspect my sump pump. It wouldn't discharge from the well and I missed that the outside line was frozen preventing water flow to the drain. Other companies may have taken full advantage of this opportunity. I appreciate their honesty and advice on completing the installation. They'll be the first call the next time i need service.

We used Hansen Heating and Plumbing to replace our Water Heater and they did an amazing job. After getting ridiculous quotes from 2 other companies, they were the most honest and fair price! A week later we attempted to use a different company for our AC unit and that was a disaster. Hansen came out and got us all set with our AC unit as well! Bottom line: call Hansen Heating and Plumbing and save yourself the headache from dealing with someone else! Thank you so much Brad!